Submit IT request / report an issue

To submit a request, use the appropriate category: red for errors (BUG) and blue for new functionalities (FEATURE). It is important to select the correct type, as requests are divided among teams and automatically directed to the responsible colleagues.
As the reporter, you will be added as a watcher to the task and notified of all updates.
For a more efficient resolution, please include as much relevant information as possible when submitting (description, steps to reproduce, screenshots, links).

HelpDesk
System Administration
Slack, email, access, network, VPN, 3CX, …

Submit a request

BUG
WordPress
Report errors detected on the shops and in the /agent system

Report an issue

BUG
Laravel
RMA Sales Tool, RMA Warehouse Tool, Client Validator, HSB2B, HSStaff, HSSWAT, HSTime, NPS, Refunder.

Report an issue

Support
BI team
Oddaja zahtevka / prijava napake za Retool orodja, GSheets in Tableau reporting. Prošnje za analize rezultatov.

Submit request

WordPress
Online shops (product page, cart, checkout, agent system, and other shop-specific elements). Opening new shops within the HS Plus infrastructure.

Submit request

Laravel
Reclamation, Dashboard, Client Validator, HSB2B, HSStaff, HSSWAT, HSTime, NPS, RMA Reports and Refunder.

Submit a request

HSM (HS manager)
User management (WP, HSM), script runs (PP, LP), Profit API, ChatGPT translations, management of shared resources and footer links on WP, Mailing Queen.

Submit a request

DevOps
Infrastructure setups, backups, performance improvements, process automation, and backend data analytics.

Submit a request